In case any item is out of stock, we inform the buyer about the same and try to substitute it with another item. If, either, there is no substitute item or you don’t want the substitute item, and because of this the order value becomes less than $60, then we will charge for the delivery charges.
To get same day delivery, please place your order before 2:00 PM. All the orders are then given to the sellers and we start picking the goods at 6:00 PM. If there is any item which is out of stock, we email/text the buyer about the subtitution. Please confirm before 5:30 PM if you don’t want the substitution.
If an item is out of stock, the seller will suggest a replacement. We call/text/email the buyer for the subtitute. Please make sure you reply 1 hour before the delivery time to action.
It takes about 2-3 weeks for the refund to be credited to your account. it is a lengthy process as we go through both parties and understand the issue. then we ask forthe refund from the Vendor(Seller).
In that case, you can raise a claim through Customer Protection Fund. Depending on the case and category, you will be given a refund provided you have adequate proof that you received a damaged product. This will help us close the dispute in your favor.
No, you can shop as guest as well. Though shopping as a logged-in user is fast & convenient and also provides extra security.
No. Listing of products on Foodcart.co.nz is free. Foodcart does not charge anything to you for listing your catalogue online.
Our catalogue partners develop high-quality photographs of your products and crisp product descriptions for your product catalogue. A good catalogue gives your customers a better understanding of your products and helps boost your sales.
Yes, we are happy to help you at every stage while doing business with us. We help you connect with industry experts for the development of your catalogs. With the help of our catalogue partners, you can have attractive images and crisp content developed at unbeatable prices.
When we come to you, we train you step by step on how to add items/products, how to add images and all other stuff that you need to run your online store.
Once you add an item, it comes to us for review. This is to make sure that right product is added to right category and to allow all the vendors to maintain the decorum.
The payments will be made within 7-15 days directly to your registered bank account within 7-15 days based on your seller payment schedule.
As a seller you decide the price of your products.
You need to contact us and we will come and sort this with you.
To sell on Foodcart:
Register yourself at foodcart.co.nz
List your products under specific product categories.
Once an order is received, pack the product and mark it as ‘Ready to Dispatch’. Our food delivery partners will pick up the product and deliver it to the customer.
Once an order is successfully dispatched, Foodcart will settle your payment within 7-15 business days.
Do I need to courier my products to Foodcart?
No, Foodcart will handle shipping of your products. All you need to do is pack the product and keep it ready for dispatch. Our food delivery partners will pick up the product from you and deliver it to the customer.